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Provides leadership, direction, and management oversight for continuous improvement of the standard EVS operating model within the facility. Provides staff leadership, making sound business decisions in support of the hospital's mission and vision. Manages daily tasks of the department staff and ensures compliance with all regulatory agency standards and safety practices. Demonstrates leadership in providing an optimal environment for patient care, safety, service, and value. Manages the day-to-day operations of the department. Ensures a consistently high level of cleanliness, quality, and service to patients, visitors, and staff within the department's scope of services.
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Job Specific Duties
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- Manages the necessary and required resources for the environmental services department and provides recommendations for staffing levels, products, and equipment.
- Coordinates scheduling, areas of assignment, and job duties to ensure adequate EVS services house-wide for EVS staff, subcontractors, and vendors. Coordinates with EVS leaders (managers, supervisors, leads, etc.) to discuss tasks, concerns, needs on a daily basis, and ensures all daily tasks are covered on a timely basis.
- Completes all TM&E responsibilities, including but not limited to, interviewing, hiring, orienting, training, managing, staff development, corrective actions, and/or staff engagement needs for staff under span of control (shift scope).
- Schedules and supervises project work, ensure proper frequencies are maintained, and adequate supplies/equipment are available to perform tasks.
- Establishes and annually reviews policy and procedures for all processes within EVS scope of service.
- Monitors staff compliance with operating procedures and provides corrective action as needed.
- Assures staff follows guidelines; monitors attendance, performance, and takes proactive action when patterns of issues/concerns are observed. Ensures punching in/out of Kronos, proper uniform, call-in policy, etc. Prepares and administers disciplinary action notices and conducts follow up as required with guidance from Leader.
- Conducts regular staff meetings and communicates with members of other departments to coordinate EVS activities. Ensure proper supply control guidelines are followed and trains staff in the use supplies and equipment.
- Promotes a culture of safety, hand hygiene, patient experience, as well as, employee engagement and retention. Responsible for safe work practices and routines as applied to EVS services. Reports safety hazards to management.
- Collaborates with the EVS Director to establish KPIs and dashboard metrics to track operations and improvement initiatives. Collaborates on all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed.
- Participates in department QA programs by completing timely and thorough inspections as required. Compile, review, and present results quarterly to Infection Control.
- Ensures regulated medical waste is handled, packaged, stored, and disposed of in accordance with federal and state regulations. Appropriate documentation is maintained.
- Evaluates and makes recommendations for environmental hygiene maintenance for new floor coverings, wall coverings, furnishings, and interior finishes prior to purchase.
- Takes a customer centered approach when addressing the needs of and interacting with patients, visitors, guests, team members, and other health care workers. Responds to concerns and requests with a sense of urgency and take corrective action to include timely follow up.
- Ensures all storage areas are maintained, clean, and organized. Ensures proper supply control guidelines are followed and trains staff in the use supplies and equipment. May assist as needed with conducting inventory and ordering supplies/linen.
- Orientate, train, coach, develop, and manage all direct reports, including EVS staff and leaders.
- Meets with supervisors, leads, etc. to discuss tasks, concerns, and needs on a daily basis.
- Supervises and checks all outside services relative to the EVS department (pest control, linen services, recycling, waste management, window cleaning, etc.) and direct management of linen program.
- Provides quarterly progress reports relative to annual goals and monthly reports regarding staff education/training. Prepares and reports established metrics for the department by assigned shift (HCAPHPS, Press Ganey, Response Time to Stats, Turnover, QA tool, etc.).
- Participates in established QA program by completing timely and thorough inspections as required. Compile, review, and present results quarterly to Infection Control.
- Controls expenditures within sphere of approved budget objectives. Take corrective action when variances affect budget.
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