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Manager Environmental Services (Evening Shift)

ENVIRONMENTAL SERVICES Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Miami, Florida Requisition ID 24071


Job Summary

Provides leadership, direction, and management oversight for continuous improvement of the standard EVS operating model within the facility. Provides staff leadership, making sound business decisions in support of the hospital's mission and vision. Manages daily tasks of the department staff and ensures compliance with all regulatory agency standards and safety practices. Demonstrates leadership in providing an optimal environment for patient care, safety, service, and value. Manages the day-to-day operations of the department.  Ensures a consistently high level of cleanliness, quality, and service to patients, visitors, and staff within the department's scope of services.


Job Specific Duties

  • Manages the necessary and required resources for the environmental services department and provides recommendations for staffing levels, products, and equipment.  
  • Coordinates scheduling, areas of assignment, and job duties to ensure adequate EVS services house-wide for EVS staff, subcontractors, and vendors. Coordinates with EVS leaders (managers, supervisors, leads, etc.) to discuss tasks, concerns, needs on a daily basis, and ensures all daily tasks are covered on a timely basis. 
  • Completes all TM&E responsibilities, including but not limited to, interviewing, hiring, orienting, training, managing, staff development, corrective actions, and/or staff engagement needs for staff under span of control (shift scope). 
  • Schedules and supervises project work, ensure proper frequencies are maintained, and adequate supplies/equipment are available to perform tasks. 
  • Establishes and annually reviews policy and procedures for all processes within EVS scope of service. 
  • Monitors staff compliance with operating procedures and provides corrective action as needed.  
  • Assures staff follows guidelines; monitors attendance, performance, and takes proactive action when patterns of issues/concerns are observed. Ensures punching in/out of Kronos, proper uniform, call-in policy, etc. Prepares and administers disciplinary action notices and conducts follow up as required with guidance from Leader. 
  • Conducts regular staff meetings and communicates with members of other departments to coordinate EVS activities. Ensure proper supply control guidelines are followed and trains staff in the use supplies and equipment. 
  • Promotes a culture of safety, hand hygiene, patient experience, as well as, employee engagement and retention. Responsible for safe work practices and routines as applied to EVS services. Reports safety hazards to management. 
  • Collaborates with the EVS Director to establish KPIs and dashboard metrics to track operations and improvement initiatives. Collaborates on all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed. 
  • Participates in department QA programs by completing timely and thorough inspections as required. Compile, review, and present results quarterly to Infection Control. 
  • Ensures regulated medical waste is handled, packaged, stored, and disposed of in accordance with federal and state regulations.  Appropriate documentation is maintained. 
  • Evaluates and makes recommendations for environmental hygiene maintenance for new floor coverings, wall coverings, furnishings, and interior finishes prior to purchase. 
  • Takes a customer centered approach when addressing the needs of and interacting with patients, visitors, guests, team members, and other health care workers. Responds to concerns and requests with a sense of urgency and take corrective action to include timely follow up. 
  • Ensures all storage areas are maintained, clean, and organized. Ensures proper supply control guidelines are followed and trains staff in the use supplies and equipment. May assist as needed with conducting inventory and ordering supplies/linen. 
  • Orientate, train, coach, develop, and manage all direct reports, including EVS staff and leaders. 
  • Meets with supervisors, leads, etc. to discuss tasks, concerns, and needs on a daily basis. 
  • Supervises and checks all outside services relative to the EVS department (pest control, linen services, recycling, waste management, window cleaning, etc.) and direct management of linen program. 
  • Provides quarterly progress reports relative to annual goals and monthly reports regarding staff education/training. Prepares and reports established metrics for the department by assigned shift (HCAPHPS, Press Ganey, Response Time to Stats, Turnover, QA tool, etc.). 
  • Participates in established QA program by completing timely and thorough inspections as required. Compile, review, and present results quarterly to Infection Control. 
  • Controls expenditures within sphere of approved budget objectives.  Take corrective action when variances affect budget.  


Minimum Job Requirements

  • 2-4 years of hospital experience
  • 1-3 years of experience working with vendors, managing projects, and negotiating contracts

Knowledge, Skills, and Abilities

  • Bachelor's degree in Business or Healthcare Administration preferred.
  • Knowledge of Spanish language preferred.
  • Proficient in use of Windows Office software including Outlook, PowerPoint, and Excel.
  • Verbal/written communication, critical thinking, service excellence, and interpersonal skills.
  • Ability to communicate effectively in verbally and written format.
  • Ability to relate cooperatively and constructively with customers and leaders within the organization.
  • Exhibit initiative, responsibility, flexibility, and leadership.
  • Ability to meet established goals and objectives by Leaders.
  • Ability to multi-task and establish priorities.
  • Ability to communicate effectively in written and oral presentations.
  • Positively represents the Hospital and the department in all aspects of customer service.
  • All verbal and non-verbal interaction remains positive for all internal and external customers.
  • Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
  • Able to identifies and corrects issues which can hinder our ability to deliver excellent customer service.
  • Ability to clearly and effectively articulate and present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Exhibits excellent interpersonal and communication skills.  Provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas.

Job :


Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :


Job Status

:Full Time

Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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As champions for children, Nicklaus Children’s is committed to putting the health and safety of our patients, families, medical staff and employees first. With the increasing number of adults and children in our community experiencing illness from the coronavirus and its variants, our course of action is clear. Vaccination offers proven protection against severe COVID-19-related illness. All members of our team are required to be fully vaccinated against COVID-19. Accommodations are being made for those who have a medical reason where they cannot receive the vaccine or have a strongly held religious basis for not obtaining it.

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