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Nurse Navigator PACT Program (Full Time)

Miami, Florida

Our nurses are happy, and we do everything we can to keep them that way. We are looking for quality, driven nurses to join our outstanding team; take a look at our current openings and apply today.

Position Type: Full-time

Shift Schedule: Day Shift

Success Profile

What makes a successful Nurse at Nicklaus Children’s Hospital? Check out the top traits we’re looking for and see if you have the right mix.

  • Proactive
  • Compassionate
  • Team Player
  • Empathetic
  • Collaborative
  • Responsible
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Our Culture

  • We are there through all stages of health and life, both physically and mentally.
  • We believe in inspiring hope and promoting lifelong health.
  • We are a trusted partner to children and their families, not only in times of illness, but throughout their life journey.
  • We are guided by the CREATE (collaboration, responsibility, empowerment, advocacy, transformation, empathy) values and behaviors.


Part-time and full-time employees receive the same benefits package.

Continuing Education

Encouraging and assisting with online and physical coursework

Professional Development

Course assistance, opportunities for teaching community education and more

Tuition Reimbursement

Options included for professional degree, leadership, technical courses and certificate training programs

Compensation & Success Sharing Programs

Nursing Step Program – Magnet Clinical Ladder

Benefits Package

Healthcare, Dental, PTO, Life Insurance


Job ID 21740 Date posted 01/10/2022


Job Summary

Assumes responsibility, in association with the Medical Director, to serve as a liaison for the "community" (referring physicians, patients and families), with the PACT Program staff and other NCHS Physicians and programs. Incorporates the primary components of expert clinical knowledge of specialty, and in-depth knowledge of the PACT Program organizational structure, scheduling, clinical capabilities and staff expertise. Serve as both an ambassador for the PACT Program and as a leader to develop the highest possible service to the "community".

Job Specific Duties

  • Ensures further development of a collaborative and streamlined transitional patient and family process within the PACT Program and physicians in the community and/or other related services.
  • Serves as a nurse liaison to facilitate with second opinions on patient management with timely review of existing data and/or arranging case discussion at PACT Program Patient Care Conferences.
  • Leads in the coordination of complex care across a continuum of care from admission and procedure through outpatient follow-up.
  • Ensures timely communication between PACT Program staff and the referring physician; arranges sub-specialty outpatient appointments, on-site or virtual consultations, and/or complex multispecialty appointments; serves as a front-line resource to obtain NCHS records, test results, and other clinical information for the referring physician’s patient; provides on-site tours of the facilities.
  • Responsible teaching and addressing clinical concerns with patient and family.
  • Functions as clinical expert/role model for the PACT Program, identifying clinical and communication issues.
  • Identifies educational needs of patients and families; develops care plans to enhance patient and family education and satisfaction.
  • Utilizes data obtained to integrate evidence practice into patient care processes.
  • Along with administrative staff, maintains meticulous data of physician and patient inquiries, including outcomes related to timeliness of communication, completed referrals and outcomes. Disseminates new information across the institution and the community, and remains current and at the cutting edge of specialty.


Minimum Job Requirements

  • Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment
  • American Heart Association BLS - maintain acitve and in good standing throughout employment
  • 4-7 years of clinical pediatric nursing experience

Knowledge, Skills, and Abilities

  • Bilingual English/Spanish preferred; ability to communicate effectively in Spanish verbally and in writing preferred.
  • Recent pediatric nursing experience preferred.
  • Able to perform expert specialized skills that are required for specific specialty area.
  • Working knowledge of Microsoft Office, Excel and PowerPoint.
  • Ability to educate patients and families.
  • Well versed in conflict management skills.

Job :

Nursing - Clinical

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :


Job Status

:Full Time
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A Tour of Our Advanced Pediatric Care Pavilion with Maja

A Tour of Our Advanced Pediatric Care Pavilion with Maja (Video)

Our History & Mission

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  • magnet recognized american nurses credentialing center
  • magnet recognized american nurses credentialing center
  • training top 125 2019 winner
  • AACN beacon award for excellence
  • accredited practice transition program with distinction american nurses credentialing center
  • 2018 BEST award winner
  • Great Place To Work

As champions for children, Nicklaus Children’s is committed to putting the health and safety of our patients, families, medical staff and employees first. With the increasing number of adults and children in our community experiencing illness from the coronavirus and its variants, our course of action is clear. Vaccination offers proven protection against severe COVID-19-related illness. All members of our team are required to be fully vaccinated against COVID-19. Accommodations are being made for those who have a medical reason where they cannot receive the vaccine or have a strongly held religious basis for not obtaining it.

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