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Office Manager - Neurology (Full Time, Day shift)

NCPS-NEUROLOGY Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Miami, Florida Requisition ID 27034

Description

Job Summary

Responsible organizing and managing office operations and procedures in order to ensure organizational effectiveness and efficiency.

Job Specific Duties

  • Achieves financial objectives by monitoring expenditures to support the annual budget.
  • Responsible for optimizing appointment slots on physicians' and other healthcare professionals' appointment books (clinic and/or block utilization when appropriate), manages wait times.
  • Responsible for oversight of the day-to-day operations of the specialty practices, ensuring the implementation of prescribed activities is carried out in accordance with specified objectives. Works closely with the employed physicians and other healthcare professionals, Directors, Practice Administrators, and other Office Managers. Identifies issues and escalates to appropriate Leader.
  • Supports accounts receivable and accounts payable functions, processes invoices, and generally makes certain that the process runs smoothly.
  • Oversees front-end revenue cycle functions such as scheduling appointments, obtaining and verifying authorizations, creating and/or maintaining medical records, monitoring document completion, consents and other documents are signed, collecting co-payments and outstanding balances at the time of service.
  • Ensures adherence to department policies and procedures with Leader's approval.
  • Provides supervision to the operation and ensures the department is properly staffed.
  • Leads, coaches, counsels, and evaluates employees on their job performance. Ensure employees adhere to all NCPS and NCHS policies and procedures, including NCHS Values and Guiding Behaviors. Makes appropriate recommendations for corrective action, and carries them out. Consults with TM&E as needed. Responsible for  hiring and orienting new employees and the growth and development of direct reports.            
  • Ensures office staff and procedures are handled effectively by providing training, coaching, and counseling. Provides in-service to staff.
  • Reconciles and supports the maintenance of timecards and attendance monitoring. Ensures attendance related practices comply with Hospital policies.
  • Assists the Leader in proposing changes to work methods and procedures to ensure economy and efficiency of operation of the department.
  • Ensures staffing levels and skill sets are appropriate to support the daily operations of the practices across designated service lines.
  • Monitors inventory of supplies and orders as needed. Reconciles and supports the inventory of supplies and reorders when necessary. Reconciles and supports the purchase order process as requested.  
  • Maintains personnel records, licenses, and permit renewals as needed for the office and/or NCHS. Maintains all clinic and personnel records, licenses and permit renewals. Ensures the practice meets all mandates (OSHA, HRS, medical waste, Nicklaus Children's Hospital requirements, etc.) and maintains quality and performance improvements. 

Qualifications

Minimum Job Requirements

  • 4-7 years of clerical office experience

Knowledge, Skills, and Abilities

  • High school education or equivalent preferred.
  • Prior Office Manager experience preferred.
  • Supervisory experience preferred.
  • Decision making and time management skills.
  • Excellent verbal and written communication skills.
  • Human relations and team building skills.
  • Able to handle multiple assignments, set priorities, and meet deadlines.
  • Ability to represent department/function in a professional, courteous, and efficient manner.
  • Ability to follow complex written or verbal instructions to solve complex problems.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook


Job :

Management

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

NCPS-NEUROLOGY-3100-440750

Job Status


:Full Time
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Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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