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Retail Food Service Associate (Part Time, Rotating Shifts)

FOOD AND NUTRITION SERVICES Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Miami, Florida Requisition ID 22157


Job Summary

Responsible for supporting all aspects of the retail area. Maintains the supplies, general appearance, cleanliness and sanitation of the cafeteria servery and dining room. Frequently stocks retail coolers, serves food, and  collects and distributes supplies to retail outlets.

Job Specific Duties

  • Assists customers/patients in a friendly and polite manner whenever in need of assistance. 
  • Checks service stations and replenishes supplies (e.g., coffee, ice, crackers, breads, pastries, beverages, condiment containers, paper napkins, trays, plastic ware) as needed.
  • Ensures customer satisfaction by responding to customer needs while demonstrating a positive attitude. 
  • Ensures that food is served at safe and proper temperatures (hot food hot, cold food cold). 
  • Labels, dates, and checks food items for freshness and rotates them following the FIFO (First In, First Out) method. 
  • Maintains the overall department, including equipment (e.g., coffee machines, ice maker, counters, cafeteria floor, reach in coolers and dining room tables) in a clean and sanitized condition.
  • Serves food to customers at designated service stations as needed. 
  • Greets customers and takes food order; provides information about products, ingredients and looks for opportunity to "up-sell" products. 
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. 
  • Occasionally operates register and receives payment in cash or credit cards. Accurately counts and provides change to customers and follows all customer service and cash handling policies and procedures. 
  • Properly utilizes panini press, turbo chef, and toaster when warming and preparing food items. 
  • Ensures that all food items are maintained at correct temperatures and keeps records of food and equipment temperatures accordingly. 
  • Follows health, safety, and sanitation guidelines for all products and maintains all logs (sanitation, food temps, disinfecting, cleaning) up to date. 
  • Ensures that work stations are maintained clean and fully stocked (register stands, hot buffet station, hot and cold wells, salad bars and beverage stations.) 
  • Covers all positions while supporting coworkers breaks.


Minimum Job Requirements

  • Completion of SafeStaff Foodhandler Training Program required within 30 days of hire

Knowledge, Skills, and Abilities

  • High School or Equivalent highly preferred.
  • Ability to communicate sufficiently well in English both verbally and in writing to request supplies and properly label food items.
  • Ability to relate cooperatively and constructively with customers and co-workers.
  • Basic knowledge in use of computers and printers, and/or ability to learn appropriate software application(s).
  • Knowledge of Spanish is helpful.
  • Able to follow simple instructions to accomplish repetitive tasks.
  • Able to use and maintain the food service equipment (e.g., microwave, blender, thermometer, refrigerator, and scale).
  • Able to build interpersonal relationships and work in a team oriented environment; able to collaborate effectively with other team members.
  • Able to interact with the public and coworkers in a positive, friendly, and enthusiastic manner.
  • Able to learn quickly and maintain knowledge of the establishment's products and procedures.
  • Able to learn and follow all beverage recipes to ensure quality, consistency, efficiency, and cost.
  • Able and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
  • Able to work in a fast paced environment and multi-task (verifying and preparing multiple coffee/drink/food orders)

Job :

Food & Nutrition Services

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :


Job Status

:Part Time with Benefits

Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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As champions for children, Nicklaus Children’s is committed to putting the health and safety of our patients, families, medical staff and employees first. With the increasing number of adults and children in our community experiencing illness from the coronavirus and its variants, our course of action is clear. Vaccination offers proven protection against severe COVID-19-related illness. All members of our team are required to be fully vaccinated against COVID-19. Accommodations are being made for those who have a medical reason where they cannot receive the vaccine or have a strongly held religious basis for not obtaining it.

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