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RN - Sr Manager Quality Improvement (Full Time, Day Shift)

QUALITY SAFETY & INNOVATION Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Miami, Florida Requisition ID 21935


Job Summary

Plans, administers, and directs clinical quality management programs and activities. Partners with, enables and supports operational and clinical leaders in effecting continuous improvements in patient- and family-centered care. Develops and implements programs and systems to meet departmental and service line quality objectives consistent with Nicklaus Children's Health System's mission, vision, and strategic plan. Brings data systems insights and human factors expertise to the identification of care gaps, opportunities, potential counter-measures, and the continuous testing and adjusting of care processes. Responsible for daily interaction with front-line and senior level staff, clinicians, and management.  Engaging individuals and teams in outcome-based improvements.

Job Specific Duties

  • Develops, monitors, and presents internal quality measures and initiatives. 
  • Tracks and reports clinical outcomes including internal and external benchmarking. 
  • Manages disease registries and departmental participation in registry-driven improvement collaboratives with external peer organizations. 
  • Provides in-service training in the area of quality improvement. 
  • Assists departmental director in managing daily departmental activities and advancement of departmental goals and objectives. Able to provide temporary and short term coverage to director during periods of vacation or illness.
  • Coordinates and collaborates with stakeholders, multidisciplinary teams, and internal and external customers to create collaborative work relationships that drive performance and quality outcomes in a timely and effective manner. 
  • Maintains fluency in external quality standards and methodologies.
  • Directly manages personnel resources from hiring to employment separation while supervising staff through orientation, training, and annual performance reviews within established guidelines.  Performs personnel procedures including payroll, time, and attendance, and progressive disciplinary action. Develops educational programs and trains staff in related skills, values, and career development to ensure employee engagement and retention goals are achieved. Implements teaching and learning strategies and facilitate group dynamics.
  • Develops short, mid, and long-term quality goals with plans to facilitate/guide goal achievement that are consistent with the mission and values of the Health System and the overall quality department. Involves unit staff in goal development, planning, execution, and evaluation via our shared. Revises plan based upon evaluation of progress toward goals. Assists areas within department with goal development, planning, execution, and evaluation. 
  • Integrates professional standards and evidence-based practice in development and evaluation of quality initiatives.
  • Participates as requested on teams, committees, and special projects both internal and external to the organization. 
  • Revises the performance improvement plan in collaboration with the Quality Resources Director based on needs identified through results of assessment and review of new regulatory body accreditation standards. 


Minimum Job Requirements

  • Bachelor's Degree in Nursing
  • Registered Nurse Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment
  • 2-4 years Experience in Quality/Performance Improvement
  • 3-5 years Experience in a management/supervisory position
  • 2-4 years RN experience in acute care setting

Knowledge, Skills, and Abilities

  • Master's degree preferred.
  • Certification in quality or performance improvement (I.e. LEAN) preferred.
  • Microsoft Office Suite (Word, Outlook, Sharepoint, Excel, and PowerPoint) experience; Access and Visio preferred.
  • Project management experience preferred.
  • Ability to communicate effective both verbally and in writing.
  • Maintain confidentiality of sensitive information.
  • Ability to establish a positive working relationship and rapport with medical staff, department heads, staff, and colleagues.
  • Ability to prioritize work independently and evaluate workload in order to meet deadlines.
  • Ability to work through others, influence stakeholders, and staff to achieve a common goal.
  • Ability to lead change and transform culture using leadership principles.
  • Excellent presentation, written, and verbal communication skills.
  • Familiarity with disease registries including data definitions, structures, reporting, and privacy protections.
  • Solid understanding of operational processes in a healthcare setting.
  • Demonstrated management skills resulting in the ability to manage departmental and interdepartmental relationships and prioritize time and resources accordingly.

Job :


Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :


Job Status

:Full Time

Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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  • magnet recognized american nurses credentialing center
  • magnet recognized american nurses credentialing center
  • training top 125 2019 winner
  • AACN beacon award for excellence
  • accredited practice transition program with distinction american nurses credentialing center
  • 2018 BEST award winner
  • Great Place To Work

As champions for children, Nicklaus Children’s is committed to putting the health and safety of our patients, families, medical staff and employees first. With the increasing number of adults and children in our community experiencing illness from the coronavirus and its variants, our course of action is clear. Vaccination offers proven protection against severe COVID-19-related illness. All members of our team are required to be fully vaccinated against COVID-19. Accommodations are being made for those who have a medical reason where they cannot receive the vaccine or have a strongly held religious basis for not obtaining it.

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