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Service Line Administrator

SERVICE LINE ADMINISTRATION Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Miami, Florida Requisition ID 22308
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Description

Job Summary

Provide overall strategic direction and business development while maintaining accountability for day-to-day operations and performance of the service line.

Job Specific Duties
  • Assist the institution's Service Line leader with projects and/or assignments, particularly as they relate to the development, performance, and improvement for the service line. 
  • Collaborate effectively with Foundation leaders to develop and promote Service Line funding and to ensure funding requests are justified and efforts are in line with service line specific strategic initiatives. Provide required information that supports use of Foundation allocated funds. 
  • Develops and executes projects for the service line using solid data and analytics that directly impact key metrics related to people (employee retention and engagement), service (customer satisfaction and patient experience), growth (new service and business development), margin (operating margins and financial targets), and quality (patient care indicators). 
  • Drives consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the institution's Service Line leader. 
  • Ensures through direction and coordination of activities, service line goals, KPIs,  and objectives related to the strategic plan are: (a) developed, translated and/or prioritized according to the overall system goals and strategies; and (b) implemented and evaluated at least on an annual basis. 
  • Establishes and enhances relationships with geographic and community physicians and specialist/subspecialist practices to improve patient outcomes, communication, and referral management.
  • Fosters relationships and collaboration amongst all key stakeholders that comprise the core service line and those others that are a support (clinical and non-clinical).
  • Monitor regularly and manage effectively all aspects of the service line - clinical and nonclinical to ensure people, service, growth, margin, and quality targets are being achieved, and takes corrective action as necessary to achieve targets.
  • Provides direction and holds accountable assigned management team (clinical and nonclinical) in the delivery of day-to-day clinical and business operations for the service line. 
  • Responsible for developing, managing, and updating the service line strategic plan (capital and operating budgets, business plans and forecasts) as necessary to achieve strategic goals and objectives in consideration of all aspects of the business (clinical, research, teaching, and quality). 
  • Responsible for identifying potential risk areas within area of responsibility and for supporting the problem resolution process.
  • Responsible for monitoring and ensuring compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility; reporting of compliance activities to the Compliance Office. 

 

 

Qualifications

Minimum Job Requirements

  • Bachelor's Degree in Business, Finance, Nursing, or related field
  • 7-10 years of management/administrative experience with a progressive healthcare organization
  • Experience working closely and collaborating with physician specialists and subspecialists to drive strategic/business planning and financial & operational performance
  • Experience in developing strategy, detailed implementation plans, and tactical execution

Knowledge, Skills, and Abilities

  • Master's degree in business, health care administration, or related field preferred.
  • Business acumen and skills.
  • Demonstrated skills and aptitude for physician relations, conflict resolution, problem-solving, and staff development.
  • Personal organization and time management.
  • Possess excellent analytical, communication, organizational, presentation, and interpersonal skills.
  • Understanding service line in terms of structure, marketplace, and coordination of offerings across all missions (clinical, research, and teaching).


Job :

Management

Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :

SERVICE LINE ADMINISTRATION-2100-950009

Job Status


:Full Time
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Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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As champions for children, Nicklaus Children’s is committed to putting the health and safety of our patients, families, medical staff and employees first. With the increasing number of adults and children in our community experiencing illness from the coronavirus and its variants, our course of action is clear. Vaccination offers proven protection against severe COVID-19-related illness. All members of our team are required to be fully vaccinated against COVID-19. Accommodations are being made for those who have a medical reason where they cannot receive the vaccine or have a strongly held religious basis for not obtaining it.

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