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Supervisor Clinical PCC

NCPS-PROFESSIONAL SERVICES Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Miami, Florida Requisition ID 24222


Job Summary

Supervises the daily operations of assigned areas to ensure all customers are serviced promptly and information/documentation are complete and accurate.


Minimum Job Requirements

  • 3-5 years of patient access or related healthcare experience
  • Work experience resolving issues associated with patient financial responsibility accounts
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook
  • On-call 24/7 including weekend and holidays to ensure coverage for staff and department
Knowledge, Skills, and Abilities
  • Associate's Degree in Health Services Administration or related field preferred.
  • Previous experience as a lead in healthcare environment highly preferred.
  • Experience working with medical terminology, procedures, diagnosis codes, insurance, and financial payers preferred.
  • Able to use logical and analytical thinking to interpret technical data and solve a broad range of problems.
  • Able to communicate effectively both verbally and in writing in a clear, concise and courteous manner.
  • Display effective facilitation skills.
  • Fluent in Spanish preferred.
  • Able to motivate, coach, train, provide constructive feedback, and lead staff to ensure the achievement of department’s goals.
  • Able to adapt and react calmly under stressful conditions in a pleasant manner.
  • Able to relate cooperatively and constructively with customers, co-workers, and subordinates.
  • Able to maintain confidentiality of sensitive information.
  • Able to follow written and/or verbal instructions to solve complex problems.
  • Able to work in a fast paced environment, effectively manage, and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
Job Specific Duties
  • Supervises the daily operations of assigned areas to ensure all customers are serviced promptly and information/documentation are complete and accurate and assists staff as needed.
  • Informs staff of any changes that affect the daily process to ensure complete communication within the department and avoid any errors.
  • Hires, coaches, counsels, evaluates employees on their job performance, makes recommendations for corrective action, and carries them out.
  • Collaborates with leaders and others to improve efficiencies and achieves the overall goals of the department.
  • Communicates routinely with referring sources and ancillary staff to ensure timely processing of patients.
  • Ensures all documentation including insurance and personal identifications, prescriptions, referrals, and authorizations are obtained as required.
  • Ensures each employee is properly oriented and trained to perform tasks according to established guidelines.
  • Implements and monitors policies and procedures to ensure compliance and effectiveness.
  • Monitors the patient registration, admission, authorization processes, and patient flow for the efficient handling and formulates process improvements and advises leader(s) of any changes.
  • Manages and schedules adequate staff coverage for the area based on projected patient load.
  • Responds to staff inquiries and assists with questions and issues as well as covers for any shifts as required.
  • Completes audit of weekly and monthly reports in a timely fashion and incorporates any necessary process changes found.
  • Oversees patient encounters according to guidelines based upon the services to be rendered.
  • Monitors and approves staff timecard and discusses discrepancies with staff and manager.
  • Reviews prior day's prescriptions and/or orders for accuracy and compliance.
  • Monitors duplicate medical records and FIN numbers and updates and/or notifies the appropriate party as needed.
  • Creates, develops, and disseminates training tools for the staff.
  • Addresses patient complaints escalated from the staff.
  • Works with managed care to execute letters of agreement as required.

Job :


Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :


Job Status

:Full Time

Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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As champions for children, Nicklaus Children’s is committed to putting the health and safety of our patients, families, medical staff and employees first. With the increasing number of adults and children in our community experiencing illness from the coronavirus and its variants, our course of action is clear. Vaccination offers proven protection against severe COVID-19-related illness. All members of our team are required to be fully vaccinated against COVID-19. Accommodations are being made for those who have a medical reason where they cannot receive the vaccine or have a strongly held religious basis for not obtaining it.

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