Vice President- Patient Care Services

Description

Job Summary

Oversees and directs departmental activities to ensure quality services for both internal and external customers. Supports and upholds the Hospital Mission, Vision, Values and Guiding Behaviors, Patient Bill of Rights, and the Code of Business and Ethical Conduct.

Job Specific Duties

• Administrative management for the clinical, operational, and financial outcomes for all assigned departments and clinical services.
• Develops and formulates department operational business strategy. Advises on defining key performance feedback and metrics with Executive team. Identifies department operational needs, defines concrete goals, and frames subsequent plan for achieving goals.
• Continually seeks opportunities to enhance operational excellence through identifying collaborative initiatives and innovative approaches.
• Provides operational subject matter expertise and direction to department managers in the execution of operational improvements, service and quality enhancements, and new business initiatives.
• Leads and directs process improvement initiatives and other safety programs; ensures applications and concepts are standardized and reliable processes and sustained in the department. Supports process improvement and incorporates science principles into quality/process improvement activities while working with leadership ensuring application of evidenced based practice in the departments.
• Administrative management for the clinical, operational, and financial outcomes for all assigned departments and clinical services.
• Considers factors related to safety, regulatory compliance, evidence and/or best practice, effectiveness, cost, and impact on practice in the planning and delivery of nursing and other services.
• Collaborates with customers, administration, medical staff, peers, and subordinates to fulfill job responsibilities, meet performance standards, and achieve departmental goals and objectives.
• Communicates timely and effectively to ensure nursing Hospital leadership team is well informed concerning hospital plans, opportunities, and business results. Reviews and analyzes statistical data to enhance productivity, efficiency, and customer satisfaction.
• Promotes an environment of shared decision-making and collaborates with nursing and medical staff, various administrative staff, and leaders in planning for and providing quality and consistent patient care services based on best practice.  Ensuring patient and family centered principles and decision-making.
• Accountable for patient experience and employee engagement scores.
• Fosters a Magnet culture, supports Nursing Excellence programs and strategies, and ensures clinical staff engagement in shared leadership activities.
• Develops reviews and revises departmental policies and procedures and assures the department's compliance with all state and federal regulations.
• Remains current with state and federal associations, professional trends, and by participating in community activities. Actively involved in a professional organization. Shares best practices with nursing leadership. Develops reviews and revises departmental policies and procedures and assures the department's compliance with DNV, state, and federal regulations, as well as, current evidence-based guidelines.
• Ensures highest integrity for the business operations of the departments. Oversees the development of capital and operating budgets through collaboration with executive leadership making changes as necessary. Monitors and ensures compliance with department budgets.
• Oversees and supports talent development of the leadership team to ensure succession planning, mentorship, and coaching within departments leading to strategic goal accomplishment. Provides ongoing performance feedback, coaching, and mentoring to leaders supporting a high-performance environment.
• Oversees the day-to-day operations of Broward Hospital departments to provide consistent quality service to internal and external customers.
• Identifies and initiates key relationships with internal hospital partners to optimize department operations and business development. Serves as key point of contact for the clinical departments, and designs and implementation of new and/or improved operational initiatives.
• Strategically positions the organization to react and responds effectively to unplanned circumstances, demands, and challenges facing the departments while creating an environment where revenue enhancement and cost reductions are met and exceed. Promotes safety standards in order to ensure an error free environment. Establishes standards, provides training, and enforces compliance of departmental customer service program.
  
  

Qualifications

Minimum Job Requirements

• MSN, MHA, or MBA Degree
• Registered Nurse licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment
• CPR - American Heart Association BLS - maintain active and in good standing throughout employment
• 5-7 years of progressive managerial experience in an acute care environment
• 2-4 years of pediatric experience
• Clinical and management experience in clinical areas of oversight

Knowledge, Skills, and Abilities

• Operational knowledge and ability to understand the interconnectedness of processes and systems across groups.
• Strong management skills and ability to motivate and influence others.
• Ability to communicate effectively both verbal and written when representing the Nursing department.
• Analytical and fiscal abilities in order to administer complex budgets and short/long range goals.
• Support for professional and interdisciplinary research and educational activities through collaboration and leadership.
• Excellent analytical, critical thinking skills to resolve complex administrative issues, demonstrates sound judgment in making decisions related to patient care and employee issues, and able to effectively deal with physicians, peers, superiors, and subordinates.
• Builds effective working relationships throughout the organization with directors, managers, staff, physicians, patients/families, and suppliers.
• Possess consultative, collaborative, and effective communication skills necessary to partner with teams in the organization.
• Demonstrated contributions to department/patient care enhancement and growth, as well as growth of employees under their direction.
• Actively seeks out self-development and education opportunities.

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