Be a Child's Champion

Client Support Technician II

IN-HOUSE COPY CENTER Miami, Florida Requisition ID 28296

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Description

Job Summary

Provides PC hardware and software installation and support services and Internet access support services.

Job Specific Duties

Identifies root cause of problems, manages and resolves complex issues in a constantly changing technical environment.
Installs, configures, implements and maintains desktop client software, e.g. Microsoft.
applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc) meeting SLAs on incidents and service requests.
Installs, relocates and supports PCs, servers, printers and other computer-related equipment.
Performs analytical responsibilities by performing Root Cause Analysis within problem management.
Tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensure that physical connections are standard, orderly and clearly identified.
Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.

Qualifications

Minimum Job Requirements

2 years of experience in technical support role (OR) Associates Degree in Information Technology, Computer Science, or related field, and one year of experience in technical support roles (OR) Relevant certification such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent, and one year of experience in technical support role

Knowledge, Skills, and Abilities

Demonstrate proficiency in diagnosing and resolving hardware, software, and network issues, along with strong customer service skills.
Ability to communicate effectively in English both verbally and in writing.
Ability to work independently, prioritize tasks, and complete assignments within an estimated time frame.
Action-oriented and self- motivated with the ability to improve the effectiveness, performance, and efficiency of the Client Support team.
Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/2003/2008 Server, Microsoft Office XP/2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.
Certification in A+ and current MCSE preferred.
Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.
Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.
Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.
Superior documentation skills are a must.
Troubleshooting skills with experience in a Windows- based environment(s) and/or experience with Macs.

Job :

Information Technology

Department :

IN-HOUSE COPY CENTER-1000-908905

Job Status

:Full Time

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Nicklaus Children's Hospital Earns
2021 CHIME Digital Health Most Wired Recognition

Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.
Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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