Development Services Lead - Foundation (Full Time, Day shift)

Description

Job Summary

The Development Services Lead manages and optimizes the entry of all donation types, ensuring accuracy and donor confidentiality while adhering to donor instructions. Acts as the central liaison between the gift processing team, data analysts, and development officers, emphasizing collaboration and alignment of data insights with fundraising initiatives. Moreover, guides the gift processing team, spearheading reporting, benchmarking, and system improvement efforts to enhance donor relations and ensure best practices are met.

Job Specific Duties

• Oversees the accurate and efficient entry of all donation types, maintaining donor confidentiality and ensuring adherence to donor instructions. 
  
• Acts as a liaison for data coordination and development support, serving as the central point of contact between the gift processing team, data analyst, and development officers, ensuring seamless collaboration and alignment of data insights with fundraising strategies. 
  
• Provides guidance and training to the development services team and strategically allocates responsibilities to ensure balanced and dynamic workflows.
  
• Leverages existing database information to identify potential donors and collaborates with marketing and development teams to engage them. 
  
• Oversees financial processes related to donations and collaborates with finance to reconcile adjustments. 
  
• Leads reporting initiatives and audit assistance, coordinating the production of standard and custom reports for key stakeholders. Offers integral support during all phases of internal and external audit evaluations. 
  
• Collaborates with the marketing team to ensure updated and engaging donor correspondence. 
  
• Leads the implementation of changes to gift processing systems and procedures, ensuring minimal disruption and clear communication with stakeholders.
  
• Conducts frequent benchmarking on gift processing and database management to ensure procedures are in line with industry standards. 
  
• Evaluates and recommends new technologies or enhancements to existing systems to improve gift processing operations. 
  
• Handles and resolves complex donor inquiries and escalated issues related to gift processing and donor relations. 
  
• Manages special projects and initiatives as assigned. 

Qualifications

Minimum Job Requirements

• 3-5 years of experience in a gift processing or development services role within a non-profit organization.
  
• 3-5 years of experience utilizing Raiser's Edge or a similar donor database.
  

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Advanced computer skills on MS Office (Word, Excel, etc.) and accounting softwares.
• Highly detail oriented with a critical degree of accuracy regarding data entry and analysis.
• Strong verbal and written communication skills
• Strong time management skills and the ability to prioritize assignments and deliverables.
• Ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.
• Excellent problem-solving skills.
• Ability to understand and follow directions and complex policies and procedures.
• Ability to deal with confidential data.

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