Employee Experience Representative-Benefits Dept

Description

Job Summary

Responsible for all benefit administrative duties including assisting during Open Enrollment, processing benefits in the system, vendor billing, and providing guidance to employee questions regarding insurance claims, benefits enrollment, etc. 

Job Specific Duties

• Providing in-person customer service to employees requiring assistance and working in collaboration with Benefits staff and/or benefit plan vendors for resolution.
  
• Answers the benefits and LOA telephone line and responds to all inquiries in a timely matter. 
  
• Responsible for attending to the benefits email inbox and responding to emails in a timely matter. 
  
• Responsible for all benefit plan billing for all vendors and submitting to accounting to process.  Follow up on any pending invoices that hasn’t been paid.
  
• Responsible for manual entry of over age dependent in the HR System and prepares activity to finalize removal of dependent turning age 26. Notify employees of removal of dependent coverage and applicable coverage change fees. 
  
• Prepares and sends all benefit arrears letters to Leave employees for payment collection and follow through on any pending payments for collection. 
  
• Prepares all benefit/LOA related correspondence including letters and emails. 
  
• Process data entry in HR System for all benefit related functions (TSAs, 403b accelerator etc.). 
  
• Serves as payroll back up to process Leaves and Workers Comp. 
  
• Generates leave status reports and responds to other related questions about leaves. 
  
• Ensure the NCHS employee benefits portal is current and maintained.
  
• Assist with the Open Enrollment process as needed and participate in the Benefits Fair coordination and event day.
  
• Performs other benefits-related duties (i.e., vendor billing) as needed and as assigned by Leader. 

Qualifications

Minimum Job Requirements

• Associate's Degree or 2-3 years of relevant experience
  
• 2-3 years of benefits administration, HR, or other relevant experience

Knowledge, Skills, and Abilities

• Able to work at the main campus benefits office at least 4 times per week and at the corporate office as needed.
  
• Bachelor’s Degree preferred.
  
• Prior Human Resources/Benefits experience preferred.
  
• Experience in PeopleSoft preferred.
  
• Knowledge of the Worker’s Compensation laws and process preferred.
  
• Knowledge of cafeteria plans such as medical, dental, vision, FSA, retirement plans, life/disability plans, and voluntary products.
  
• Ability to communicate effectively both verbally and in writing.
  
• Technical and analytical skills.
  
• Ability to maintain confidentiality of sensitive information.
  
• Knowledge of government laws associated with employee benefits such as FMLA, ADA, HIPAA, ERISA, and 403(b)/Pension.
  
• Understands lifestyle qualifying events and implications with COBRA.

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