Be a Child's Champion

IT Project Manager II - Epic

BUS ANALYSIS & PROJ CONSULTING Miami, Florida Requisition ID 28643

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Description

Job Summary

Independently manages Epic implementations, upgrades, optimization, and integration projects across Nicklaus Children's Health System. Coordinates clinical, operational, application, technical, and vendor teams to deliver agreed outcomes and prepare departments for implementation. Aligns project plans with Epic release schedules, system dependencies, and resource availability and provides recommendations supporting program and portfolio decisions.

Job Specific Duties

Coordinates agreement on business and clinical requirements, affected workflows, scope, deliverables, acceptance criteria, and measures of success with accountable stakeholders.
Establishes schedules, milestones, estimates, and delivery responsibilities aligned with Epic release schedules and organizational priorities.
Aligns work across Epic applications, interfaces, connected systems, infrastructure, and vendors with designated technical owners.
Confirms assignments with resource managers, reviews actual hours and remaining effort, and maintains forecasts reflecting delivery needs and approved capacity.
Resolves delivery issues, coordinates risk responses, and evaluates proposed changes. Obtains required approvals before revising scope, schedule, or budget commitments.
Tracks project costs, forecasts, and budget variances. Coordinates vendor deliverables against agreed scope and contractual commitments.
Coordinates reviews, testing, defect resolution, training, communications, cutover, downtime and recovery plans, and support arrangements. Obtains readiness decisions from accountable owners.
Keeps ServiceNow records and supporting documentation accurate and current. Coordinates related Epic workstreams and presents dependency, capacity, roadmap, and sequencing recommendations.
Coordinates postimplementation support, confirms acceptance criteria are met, and obtains sponsor acceptance.
Transfers ongoing support, outstanding actions, and outcome tracking to accountable owners and shares lessons learned.

Qualifications

Minimum Job Requirements

Bachelor's Degree Business, healthcare administration, information technology, or a related field
5 years of project management experience, including two years coordinating or managing Epic implementation, upgrade, optimization, or integration activities
Demonstrated experience independently managing project schedules, costs, risks, dependencies, and stakeholder coordination

Knowledge, Skills, and Abilities

Project Management Professional (PMP) certification preferred
Epic certification relevant to the assigned application or functional area preferred
Experience supporting clinical or healthcare operational workflows preferred
Experience with ServiceNow or comparable project and resource management tools preferred
Understanding of Epic project delivery, application dependencies, and integration with connected systems
Ability to develop integrated plans addressing clinical workflows, technical requirements, release schedules, and operational readiness
Ability to evaluate resource and financial information and recommend delivery adjustments
Ability to facilitate decisions and negotiate commitments across clinical, operational, technical, and vendor teams
Ability to apply appropriate project management practices and escalate decisions beyond delegated authority

Job:

Information Technology

Department:

BUS ANALYSIS & PROJ CONSULTING-1000-921915

Job Status:

Professional

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Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

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We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

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Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

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Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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