Learning Management System Specialist

Description

Job Summary

Responsible for the support, design, development, implementation, delivery, and maintenance of resources used for instructional functions. Oversees and maintains the learning management system (LMS) to facilitate seamless learning experiences while aligning with organizational objectives. 

Job Specific Duties

• Responsible for the learning management system (LMS) configuration and management by setting up, customizing, and maintaining the LMS to align with the organization’s learning objectives. 
  
• Responsible for maintaining established or implementing new system integrations of one or more internal or external systems to enhance the platform’s capabilities and streamline processes. 
  
• Manages organization structure, security roles, and user accounts in the LMS system. Ensures a smooth onboarding process for new users. 
  
• Provides technical support to all levels within the organization that include troubleshooting technical issues and providing assistance to end-user. Primary source of contact with LMS vendor support team to escalate system issues and ensure the LMS is effectively meeting organizational needs.  
  
• Analyzes data in the LMS by tracking user progress and generating compliance reports for curriculums and observation checklist assignments. Ensures data integrity and checks for process improvement opportunities. 
  
• Responsible for the LMS library content management by reviewing, updating, testing, and publishing course versions prior to assigning individual learning or creating curriculum assignments.  
  
• Responsible for tracking of onboarding and annual regulatory curriculum and role specific assignments for clinical/non-clinical employees. 
  
• Works closely with the instructional design team and provides feedback on course design and navigation with the LMS. Manages project timelines to keep design team aligned with project deadlines that impact organizational priorities.  
  
• Responsible for the creation of observation checklist assignments and generating compliance reports to ensure survey readiness.  
  
• Responsible for establishing and maintaining required certification tracking within the LMS. Works with HR to ensure compliance requirements are met. 
  
• Collaborates with relevant stakeholders to devise strategies that fulfill Continuing Education (CE) credit requirements and reports activity to Florida Board. 
  
• Effectively communicates all process and system changes and/or upgrades to department leadership and all other key stakeholders.  
  
• Responsible for developing training material for end users for all levels in the organization to ensure efficient use of the learning management system.
  
• Works closely with IT and HRIS team to create or troubleshoot interfaces between HRIS platform and the learning management system.  
  
• Monitors the performance and security of the LMS to ensure it is functioning optimally and securely. Reviews system update notifications and partners with IT Cyber Security team to safeguard there are no risks anticipated.
  
• Participates in information exchange with key stakeholders and other LMS administrators to identify best practices and optimization of use of LMS. 
  
• Responsible for reviewing department inbox to support employee inquiries related to LMS, etc.
  
• Responsible for the administration of the education assistance program platform, acting as the primary contact with the vendor and employee support. 

Qualifications

Minimum Job Requirements

• Bachelor's Degree in IT, Instructional Design or related field  
  
• 3-5 years of experience implementing, maintaining, and supporting a learning management system (LMS)
  
• 3-5 years of prior advanced experience in managing large databases and manipulating data to generate reports

Knowledge, Skills, and Abilities

• Master's degree in IT, Instructional Design or related field preferred.
  
• Certificate in instructional design platforms preferred.
  
• Working knowledge of a learning management system (LMS) and training end users.
  
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
  
• Excellent verbal and written communication skills.
  
• Excellent problem-solving, decision making, time management, and organizational skills.
  
• Excellent analytical skills with keen attention to detail.
  
• Ability to interact with all levels of an organization.
  
• Ability to establish and maintain effective working relationships.

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