Registrar - ED Fracture Clinic (Pool/Per Diem)

Description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required.

Job Specific Duties

• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physician as appropriate. 
• Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication. 
• Interviews patients/families to obtain demographic, third-party payer, and other financial/medical information, and identification to schedule, pre-admit/admit, or pre-register or register patients. 
• Verifies third party payer information via the web or telephone. 
• Obtains appropriate authorization for Health System and physician services. 
• Documents all activities in the collection notes file of the computer system as appropriate. 
• Directs families to appropriate place to receive their service by phone, text, email, and/or in person. 
• Calculates patients’ financial responsibility estimates based on their insurance benefits and contracts and provides information to patient/family. 
• Notifies patient/family of deductibles, co-payments, deposits required for admission or registration, and advises/requests payments for out-of-pocket expenses. 
• Communicates with departments if any issues/questions arise or to accommodate any special needs for patients. 
• Notifies management of any insurance/financial discrepancies for approval.
• Obtains and validates prescription when appropriate and communicates with physician practice, if necessary. 
• Scans all documents in the appropriate folder in the computer system.
• Obtains all necessary consents for patient treatment either in person or over the phone. 
• Verifies patients are accompanied by legal guardian and notifies Risk Management/Social Services if patient is present with anyone other than his/her legal guardian.
• Collects payments and provides receipts. 
• Responsible for placing/monitoring patients arriving for services by using the patient’s tracking system.
• Corrects any registration errors made utilizing the QA system. 
• Schedules Health System services as appropriate. 
• Activates trauma/medical patients ordered by charge nurse and visits trauma room in collaboration with social services to obtain patient information. 
• Participates in disaster drills, provides disaster packets, and replenishes as needed. 
• Receives incoming cue calls and handles as appropriate. 
• Ensures adult approval has been received for patients over 21years of age. 
• Identifies duplicate financial and medical record numbers and handles as appropriate. 
• Performs down time manual registration as needed. 

Qualifications

Minimum Job Requirements

• One year of customer service experience

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Word, Excel, and Outlook.
• One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
• Able to communicate effectively in English both verbally and in writing in a clear and concise manner.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions.
• Able to relate cooperatively and constructively with customers and co-workers.
• Able to serve customers with courtesy and respect.
• Able to maintain confidentiality of sensitive information.
• Able to follow complex written and/or verbal instructions to solve problems.
• Able to establish necessary professional relationships and interact effectively with internal and external customers.
  

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