Sr Director Donor Engagement

Description

Job Summary

Lead and manages the donor cultivation and development processes by organizing stewardship events and initiatives, tracking recognition opportunities, and working with fundraising staff to provide meaningful experiences and touchpoints for all constituents.  Responsible for developing the strategy for and leading a team that implements a comprehensive and customized donor relations program in support of the annual Foundation strategy for major gifts.  Collaborates with internal stakeholders on the planning process and applies donor stewardship expertise and project management skills in the facilitation process, accountable for the execution and ensures excellence in activities that enhance donor loyalty and reinvestment. Provides leadership and support to the team, promotes meaningful interactions with and in recognition of, donors at all levels including tailored stewardship initiatives for high level donors. Provides strategic input into stewardship programs and events both internal and external, coordinate with front line development directors to maximize stewardship opportunities.  Acts as a conduit between the Foundation and hospital stakeholders to identify, track, and share approved funding opportunities. Reports monthly restricted donor fund balances and partner with hospital stakeholders to measure the impact of donations.  Works with development directors to report impact to donors.

Job Specific Duties

• Develops and manages a stewardship plan based on Foundation priorities and ensures compliance and quality control across the organization. 
  
• Develops and implements policies and procedures related to donor recognition and ensuring equity and special circumstances are considered. 
  
• Develops and maintains processes for donor outreach programs including events, thank you correspondences, and other touchpoints. 
  
• Designs, manages, and executes special events related to donor recognition and stewardship in partnership with the Special Events team. 
  
• Assists in managing special campaigns, corporate and foundation support through the available programs. Attend internal and external events for Foundation representation, networking, etc. 
  
• Identifies and utilizes resources including physicians and other healthcare professionals, staff, publications, and the internet to identify linkage to and ability and interest of major gift prospects.
  
• Oversees and manages recognition walls, including tracking of naming opportunities, working with fundraising staff to finalize recognition language with donors, and ensuring appropriate execution of signage. 
  
• Provides ongoing direction and assistance to peers, donors, and NCHS colleagues regarding donor stewardship issues and opportunities.
  
• Ensures compliance to donor relations policies, processes, and guidelines. 
  
• Works closely with development, marketing, and communications teams to develop and refresh donor communications aligned to branding standards and lead the development of stewardship reports, in coordination with hospital stakeholders. 
  
• Works closely with the development team to ensure the appropriate recognition and stewardship of donors. 
  
• Supports all frontline fundraising staff with stewardship opportunities across the donor continuum. 
  
• Collaborates with NCHS clinical and administrative staff to provide donors with information regarding how their gifts have impacted and supported the hospital.
  
• Collaborates as part of the Foundation team on overall messaging and materials to current and potential donor audiences. 
  
• Builds and maintains relationships with hospital stakeholders to identify, track, and catalog approved funding opportunities. 

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Business, Healthcare, or related field 
  
• 3-5 years of nonprofit experience with a background in donor stewardship
  
• Previous leadership and people management experience

Knowledge, Skills, and Abilities

• Strategic, policy, and budget planning experience.
  
• Ability to attend special events, oftentimes after hours.
  
• Possess excellent written and communication skills.
  
• Able to work effectively and independently and manage multiple tasks simultaneously.
  
• Excellent customer service skills and work as part of a team.
  
• Proficient in the use of MS Office products and the Blackbaud suite.
  
• Discretion with confidential materials.
  
• Ability to develop and maintain effective working relationships with a broad spectrum of people (staff, volunteers, physician leaders, etc.).

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