Technical Support Tech (2:30p-11:00 pm)

Description

Prior customer service experience.

Qualifications

• Answers telephone promptly, courteously, and in a helpful manner and relays message in a timely manner.
• Collects printed equipment orders and promptly process them for delivery.
• Cleans and sanitizes medical equipment as per MCHS policies and manufacturer recommendations.
• Collects, prioritizes, records, organizes, and processes data information following established department policies and procedures on safety and sterilization.
• Responsible for completing the department forms with correct equipment and patient information for traceability.
• Monitors medical equipment inventory levels; assures levels are adequate for the facility and medical equipment are properly stored and rotated.
• Performs rounds to retrieve and deliver medical equipment that meets established department policies and procedures on safety and sterilization. 
• Contact medical equipment rental companies as necessary for equipment. Contact vendor by phone or website. 
• Identify malfunctioning medical equipment, perform minor maintenance if applicable, or notify Clinical Engineering for repair.
• Retrieves calls from staff in regard to concerns or issues with the medical equipment. Examine the equipment to perform minor maintenance or call Clinical Engineering.
• Assists in the implementation of new medical technologies including receiving, installation, and/or deployment.
• Provide basic support to nursing staff in reference to identification and basic use of the medical equipment assigned to the department.
• Responsible for basic operation and troubleshooting of the Getwell TV system, Hill-Rom nurse call system, and Isensix Temperature Monitoring System.
• Support Clinical Engineering team and Leaders with special projects.

• High school education or equivalent preferred.
• Ability to communicate effectively in English both verbally and in writing.
• Ability to relate cooperatively and constructively with customers and co-workers.
• Basic knowledge in use of computers (Microsoft Windows) and ability to learn software application(s).
• Able to use computer programs used to track medical equipment and corresponding charges.
• Basic technical and operational understanding of the medical equipment managed by the department.
• Basic understanding of the Getwell TV system, Hill-Rom Nurse Call, and Isensix Temperature Monitoring System.
• Knowledge of Spanish preferred.
• Able to communicate clearly and courteously with all MCHS staff and customers.
• Able to function independently with little supervision.
• Able to maintain confidentiality of all computer-based patient information.

(EOE DFW)

9/27/17

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