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Unit Coordinator - Psychiatry (Per Diem/Pool, Evening shift)

PSYCHIATRY Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Miami, Florida Requisition ID 25969


Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

  • Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request. 
  • Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.  
  • Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area & their room.  
  • Identifies and assesses guests’ needs when appropriate. 
  • Maintains the nursing station organized. 
  • Maintains an appropriate inventory and orders supplies when needed. 
  • Maintains non-electronic patient medical records for code blue and trauma documentation. 
  • Scans consents and calls all consults.
  • Requests and follows up on servicing of non-functioning equipment. 
  • Responsible for ensuring all mobile computers are charged and functioning every night.
  • Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI). 
  • Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.


Minimum Job Requirements

  • Successfully complete CPI (Crisis Intervention Training) prior to Orientation in the Psychiatry department ( within 7 days of hire date) - maintain active and in good standing throughtout employment
  • American Heart Association BLS - maintain active and in good standing throughout employment 
  • Level II Background Check and Affidavit of Good Moral Character
  • 1-3 years of clerical experience (or) Behavioral Health Tech experience within Psychiatry department

Knowledge, Skills, and Abilities

  • High School education or equivalent preferred.
  • Ability to manage multiple priorities.
  • Strong time management skills.
  • Effective verbal and written communication.
  • Strong customer service skills.
  • Computer literate and knowledge of printers.
  • Fluent in Spanish is strongly preferred.
  • Graduate of a Unit Secretarial course or medical terminology course preferred.
  • Previous experience as a Secretary or Administrative Assistant is preferred.
  • Strong problem solving, critical thinking and conflict resolution skills.
  • Ability to learn appropriate software applications.
  • Previous healthcare experience is preferred.
  • Works effectively in a collaborative environment.

Job :


Primary Location :

Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department :


Job Status

:Full Time

Joining a new organization can be daunting or overwhelming. But at Nicklaus, your colleagues make you feel welcomed. They taught me to celebrate our accomplishments and band together during challenging times. This is not easy to find in healthcare these days, so I’m grateful to have found an amazing place to work with people and leadership who have my well-being in mind.

Lova Renee Brunson Manager Accreditation & Regulatory

Collaboration leads to success.

Alone we can do so little; together we can do so much. Working together, we find solutions and methods we would never find alone, and at Nicklaus Children’s, we have fun doing it.

Responsibility drives us.

We all take responsibility here – for the children, their families, our work and each other. We meet our responsibilities head on and motivate each other to succeed.

Empower yourself, help others.

Nicklaus Children’s encourages team members to believe in their ability to affect positive change in the world through everything they do with us.

Advocate for the right way.

Advocate for children. Advocate for families. Advocate for yourself. But most of all, advocate for getting the job done right and you will find nothing but success and support in your career here.

Transformation is growth.

At Nicklaus Children’s, change is not to be feared. When you work here, you are always working with the most advanced tools and procedures available.

Empathy is everything.

We expect our team members to have empathy for the patients and families they treat, and in turn, we have empathy for them. We take care of everyone in the Nicklaus Children’s family with competitive benefits and our supportive culture.

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